Frequently Asked Questions
How can we help you?
How does the subscription work?How do I subscribe for unlimited streaming and free Mp3s?How do I redeem my free Mp3s?Do I have to redeem all my free Mp3s at the same time?The website is charging me for my free Mp3s. What do I do?Can I get a discount on additional Mp3s with a subscription?My subscription isn’t working. What should I do?How do I modify or cancel my subscription?
How do I play my songs from a mobile device?I can’t log in on the PianoTrax app. What should I do?Can I use the PianoTrax app on more than one mobile device?How do I change key or tempo on the app?How do I rehearse a specific part of a track on the app?How do I create a playlist in the app?How do I download a song to the app so I can listen to it without being connected to the internet?How do I delete a track from my mobile device?
Tempo and Key Changes
Refunds and Exchanges
How does PianoTrax work?How do I download my Mp3s to my computer?Why won't Safari let me download my track?Can I purchase a single Mp3 without a subscription?I downloaded my Mp3s to my computer, but I can’t find them. Which folder did they save to?Why do some tracks say “Partial”?How can I find sheet music for my song?Can I use PianoTrax on multiple devices?When will my digital piano accompaniments arrive?Are these songs played by a pianist or computer generated?
Promotions and Coupons