Frequently Asked Questions
How can we help you?
SubscriptionsHow does PianoTrax work?How do I sign up for a subscription?How does the subscription work?How do I redeem my free Mp3s?How do I subscribe for unlimited streaming and free Mp3s?Do I have to redeem all my free Mp3s at the same time?The website is charging me for my free Mp3s. What do I do?Can I get a discount on additional Mp3s with a subscription?My subscription isn’t working. What should I do?How do I modify or cancel my subscription?How can I tell how many redeemable Mp3s I have left?How do I know when my subscription cycle begins and ends?
AppHow do I play my songs from a mobile device?I can’t log in on the PianoTrax app. What should I do?Can I use the PianoTrax app on more than one mobile device?How do I change key or tempo on the app?How do I rehearse a specific part of a track on the app?How do I create a playlist in the app?How do I download a song to the app so I can listen to it without being connected to the internet?How do I delete a track from my mobile device?The PianoTrax App isn't working. How do I fix it?
Tempo and Key ChangesWhat if I can’t find the song in the key I need?Can I change key or tempo by myself?Can I download the edited versions of the tracks as Mp3s?
Refunds and ExchangesWhat is the 100% satisfaction refund policy?Can I exchange my track for a different version?How do I decide which version of a song to use?
Custom TracksHow much does it cost to create a custom track?Can I order a piano accompaniment Mp3 in a different key or tempo?How long do custom tracks take ?
GeneralHow does PianoTrax work?How do I download my Mp3s to my computer?Why won't Safari let me download my track?Can I purchase a single Mp3 without a subscription?I downloaded my Mp3s to my computer, but I can’t find them. Which folder did they save to?Why do some tracks say “Partial”?How can I find sheet music for my song?Can I use PianoTrax on multiple devices?When will my digital piano accompaniments arrive?Are these songs played by a pianist or computer generated?Why can't I complete my checkout/Why isn't my payment going through?Why am I getting an "Invalid User" error?Why am I getting a $0 error at checkout?
Account HelpHow do I change my email address?How do I change or remove my credit card information?How do I combine multiple PianoTrax accounts?How do I reset my password?
Promotions and CouponsHow do I get free tracks?How do I get a current coupon?How do coupons work?How does the affiliate program work?How do coupons work for subscribers?
LegalDoes PianoTrax pay songwriters for the use of their songs?Terms and ConditionsCan I use my piano accompaniment for a YouTube or public performance?
Contact UsHow do I contact PianoTrax?