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Why can't I complete my checkout/Why isn't my payment going through?


1. Go to "My Account/My Details" to make sure the credit card you have on file is not expired

2. On your computer browser, try logging out and in again

3. Safari sometimes has issues. Try a different browser. Chrome or Firefox work best

4. Purchase from https://classic.pianotrax.com/

5. Purchase from the PianoTrax App on a mobile device